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Troy DuMoulin, VP Professional Services

Troy DuMoulin is an experienced Executive Consultant with a solid and rich background in business process re-engineering. Troy holds the Management Certificate in ITIL and has extensive experience in leading Service Management programs with a regional and global scope. His main focus at Pink Elephant is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues.

Troy is a frequent speaker at ITSM events and is a contributing Author for the ITIL “Planning to Implement IT Service Management Book.” He also works with ISACA on COBIT v4 development.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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The World Has/Is Changed/ing And It Impacts You!

I am sure several of you receive the daily LInkedIn Today news of Interest articles. I typically scan them to look for articles that apply to our practice and areas of interest related to organizational transformation. Today’s list or articles was particularly powerful - and a bit disturbing!

I highly recommend that you read the three Business Insight articles I have listed below, though you may not appreciate their edgy titles. Each article deals with how the workforce in the west is shifting from a generalist to a specialist mindset and how the Asian market and workforce has already evolved as the de-facto manufacturing engine of the world.

The articles make provocative statements such as:

1. We have seen the end of the industrial revolution in North America (I would add the West).

2. We no longer have the Manufacturing ECO system and supply chain to sustain many of the middle class jobs our economy has relied on.

3. Generation Ys are settling for what they can get in the way of jobs.

The application of this knowledge is that the Western economy and individual’s jobs will depend more and more on the specialty knowledge and skills they can acquire that will set them apart and make them unique. Also a growing understanding and belief that the status quo of how things are done today is no longer acceptable due to the waste that pervades our Western working practices. Process improvement and the application of Lean principles will help Western companies become more efficient in order to compete with growing global market pressures.

In my personal view, ITSM and other Enterprise Governance type knowledge, skills and certifications play an important role in creating individual and organizational differentiation. This is the premise of the article I wrote last year called: The Rising Wave Of Enterprise IT Certifications - Surf’s Up—Grab Your Board:

As you will read in that article, I believe the rising interest in enterprise IT certifications stems in part from these market shifts. In the West but also in the East individuals are looking for knowledge and their substantiating certifications to give them unique skills and value to help them compete in a global market.

Understanding these trends can help organizations and individuals make the necessary shifts in Attitude, Behaviour and Culture they require to stay competitive and employed.

Avoiding or ignoring the reality of these economic shifts can only be to our peril.

The specific business Insider articles that promted this post are:

Why Apple Makes iPhones In China And Why The US Is Screwed

If You’re An Average Worker, You’re Going Straight To The Bottom

13 Ways The Recession Has Changed How Millennials View Work

Troy’s Thoughts What Are Yours?

Everyone thinks of changing the world, but no one thinks of changing himself.  ~Leo Nikolaevich Tolstoy

Posted by Troy DuMoulin on 01/25 at 10:22 AM

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