Pink Elephant Blog
Perspectives From The Pink Perspective Tour
Ten Cities in Three Weeks As I sit in my hotel room in Washington D.C., I have a view of the Capitol Building and the Washington Monument . I am reflecting on the progress of the three week road tour / adventure that has kept me hopping on planes, trains and automobiles and has kept my blogging to a minimum. This is a quick post to let you know that I am still here and plan to get back to my regular writing schedule starting next week. In my last post I introduced to the readers of this blog to the concept of the seven critical enablers and constraints of ITSM. As you can see from the comments this concept has already sparked some healthy debate and discussion which I have shared with the attendees at the Pink Perspective events. In each city we have been introducing this concept as one part of the day's agenda and have been conducting a survey to understand which of the seven enablers represent the most challenging constraints in the cities and regions through which we are traveling. You can find copies of the Pink Perspective slides, surveys and the regional results on David Ratcliffe's President's Blog. As promised I intend to analyze the data we are collecting from the many attendees of the roadshow as part of an upcoming paper and conference session I am planning to deliver at our 13th Annual ITSM Conference this coming February in Las Vegas. The Horse Race So Far: This list represents the status of the overall results so far. However, keep in mind that we have not yet accounted for the results from Washington, Philadelphia, Dallas and Toronto. Here are the overall rankings so far as we head into the third and final lap. From greatest to least challenge: 6. Ability to Effect Behavioral Change: Changing organizational behavior/culture and ensuring compliance to new practices over the long term 2. Resources: Access to necessary project and ongoing process resources (time, people, funding) 7. ITSM Program Momentum: Maintaining momentum, priority and funding for the ITSM programs 5. Ability to Deploy: The organizational capability to deploy new policies, processes and tools across silos 4. Integrated Tools: Availability of integrated ITSM tools to support process workflow and automation 3. Knowledge: Your level of information, knowledge and skill related to ITSM 1. Leadership: Executive and senior level support and sponsorship Interesting results so far! It appears that the people issues are ranked as the most challenging with leadership and vision being listed as the least difficult constraint. Without reading too much into this just yet it would seem that many organizations understand and accept the need for change but are struggling with how to make this happen in a politically-charged landscape of IT silos with limited resources. More to come soon! Troy's Thoughts. What Are Yours? ”If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands.” ~ Douglas Adams
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