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Troy DuMoulin, VP, Research, Innovation & Product Development

Troy is a leading ITIL® and IT governance authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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Tuesday, July 12, 2011

Practitioner Radio Episode 11 - Availability Mgmt.

Join Chris and I as we un-pack Availability Management as a Process and discuss how it is part design and part operations.

Practitioner Radio Episode 11 - Availability from ServiceSphere on Vimeo.


Show Notes:

Troy’s Thunder Bolt Tip of The Day: Availability Management is not just a report you run every month to satisfy Sr. Leadership. The report is only one output of a full process in the same way an SLA is the deliverable of Service Level Management

Troy’s and Chris’s Thoughts What Are Yours?

Engineers like to solve problems. If there are no problems handily available, they will create their own problems. ~Scott Adams


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(1) Comments
Posted by Troy DuMoulin on 07/12 at 04:44 PM
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