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Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Tuesday, January 03, 2012

Practitioner Radio Episode 19 - The Strategic Role of An IT Operating Model

Re-Discovering The Importance Of the IT Supply Chain & Increasing Speed To Value

As a trusted service provider IT is expected to receive business demand and efficiently translate that demand into outcomes their customer’s want. However, for most IT shops there is nothing remotely efficient about this critical task, in fact quiet the contrary!

From this perspective, the mapping and improvement of the Enterprise IT operating model and its underpinning management processes which flow through both the development and operations groups must be a key focal point of Continual Service Improvement (CSI). 

In this podcast Chris and I look at the critical success factors and management of change tasks related to people, process & partners caused by a technology/silo focused culture and how ITSM principles and structures enable enterprise value flow.

The Strategic Role of An IT Operating Model - PRACTITIONER RADIO EPISODE 19 from ServiceSphere on Vimeo.

Show Notes:

Example: Level 1 Operating Model Diagram:



More Resources:

Troy’s Thunderbolt Tip Of The Day:

Every complex value system has a natural flow. In order to understand that flow you need to re-discover the end to end supply chain or in other words re-draw the picture on the puzzle box to understand how all the pieces fit together.

Troy’s & Chris’s Thoughts What Are Yours?

“In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it.”—Robert Heinlein

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Posted by Troy DuMoulin on 01/03 at 02:25 PM
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Don't Panic

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