Tuesday, January 03, 2012
Practitioner Radio Episode 19 - The Strategic Role of An IT Operating Model
Re-Discovering The Importance Of the IT Supply Chain & Increasing Speed To Value
As a trusted service provider IT is expected to receive business demand and efficiently translate that demand into outcomes their customer’s want. However, for most IT shops there is nothing remotely efficient about this critical task, in fact quiet the contrary!
From this perspective, the mapping and improvement of the Enterprise IT operating model and its underpinning management processes which flow through both the development and operations groups must be a key focal point of Continual Service Improvement (CSI).
In this podcast Chris and I look at the critical success factors and management of change tasks related to people, process & partners caused by a technology/silo focused culture and how ITSM principles and structures enable enterprise value flow.
- Quality systems Podcast
- The Strategic Role of an IT Operating Model Article
- The CIO as a Supply Chain Manager
- Theory of Constraints and CSI
- MIT Sloan Enterprise Architecture Book
- MIT Operating Model
- “The normal system is the abnormal system!”
- “Agility is not the same as velocity”
- “WE ARE IN THE BUSINESS OF DEMAND AND SUPPLY”
- Demand Management Podcast
- Service Catalog and Service Desk Podcast
- ABC of ICT Cards
- “What starts as a cost can eventually become a strategy”
- The high level controls within the movie “The Matrix”
- Tribal Culture vs. National Culture…things are going to get sticky!
- Who is it Good For?
- “Status Quo is not scalable”
- What does new leadership do for a business? Who are they actually serving?
- “The Technology Tower Mentality”
- In the end if you have an end-to-end view before you can make a decision that’s for the good of the company
Example: Level 1 Operating Model Diagram:
- IT Operating Model Case Study: How Cisco IT Improved Development Processes with a New Operating Model
- Business Modelling:
- Business Reference Models:
- Business Model Innovations in China: From a Value Network Perspective
Troy’s Thunderbolt Tip Of The Day:
Every complex value system has a natural flow. In order to understand that flow you need to re-discover the end to end supply chain or in other words re-draw the picture on the puzzle box to understand how all the pieces fit together.
Troy’s & Chris’s Thoughts What Are Yours?
“In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it.”—Robert Heinlein
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