Pink Elephant Blog
Practitioner Radio Episode 21 - Culture & ITSM Transformation Projects
ITSM Transformations Are Really People Change Projects When it comes down to it you can buy a feature rich ITSM tool and even great looking documentation but you cannot buy the hearts and minds of your people. The culture of your organization has a major impact on your ability to deploy IT Service Management processes within your organization Join Chris and I as we discuss the difference between behaviour and cultural change and why understanding your cultural environment is a critical success factor for your ITSM project.Culture & ITSM Transformation Projects - Practitioner Radio Episode 21 from ServiceSphere on Vimeo
Show Notes:- Shout Out to Cary King
- Pink's Opening Session — State Secret
- Pink12 Pinky “Crooner Pinker”
- Troy's Pink12 Session - 5 Tips For Cementing Organizational Change
- ITSM Is really about People Change Projects
- HBR Article: Fair Process Managing in the Knowledge Economy
- Most culture literature is found in general business literature
- What Is Culture? (Human Nature, Group, Tone At the Top, Personality)
- Culture (Enterprise, Group, Individual)
- Dealing with culture is not a 1 size fits all approach
- Culture is different between Dev. and Ops groups
- Deal and Bolman Cultural Model — Reframing Organizations
- The Goal is to Change Behavior Not Culture!
- Professor John Kotter — Change Process
- The Kotter Model and ITSM Quick Wins
- ITSM Transformation and The Kubler-Ross Grief Model
- De Bono's 6 Hats Thinking Systems
- Mountains, Mole Hills & Dead Buffaloes
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