Practitioner Radio Episode 7 - The IT Service Catalog

Chris Dancy and I Explore The Concept and Practice of “The Service Catalog” The Product Is Not The Totality of Your Service

 

Show Notes:

  • Jack Probst Visit
  • ISO 20000
  • Service Catalogue
  • Pink11 Blogs around IT Services
  • NewScale Software
  • Touchpaper (LANDesk)
  • Service Catalogue Classes
  • How does TROY define a service
  • The Service Catalogue is about the EXPERIENCE
  • Service Catalogue is the Rosetta Stone between business and the IT
  • What was the Rosetta Stone
  • What Museum has the Rosetta Stone?
  • The product is NOT the totality of the experience
  • The service catalogue module
  • When I hear you say service, I think of Microsoft “services”
  • Where do you start with a Service Catalogue?
  • Request Catalogue<> Service Catalogue
  • Buy me Now….ACTIONABLE SERVICE CATALOG
  • What question has scared Chris about Service Catalogue for YEARS?
  • Service Owner
  • Business Relationship Management Roll eg. Business Dev
  • Demand Management
  • Service Level Management Podcast
  • The Service Catalogue is your MASTER SERVICE LEVEL AGREEMENT!
  • Sears WISH Catalog
  • When did RUSH shipping happen?
  • Chris's Birthday
  • Troy's Service Catalog Blogs

Chris's & Troy's Thoughts What Are Yours? Troy's Thunder Bolt Tip of The Day: "Everyone has a service Catalogue! Its Either a rather large Line Item on your Customers P&L or its some declared value description of the services your provide for the money provided each year. Which kind of catalogue do you have?” To subscribe to Pink's Podcasts on iTunes

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