Pink Elephant
The IT Service Management Experts

Troy's Blog

The Hitch Hiker's Guide to the ITIL Galaxy and Beyond

Home

Author

Troy DuMoulin, AVP of Product Strategy

Troy DuMoulin is an experienced Executive Consultant with a solid and rich background in business process re-engineering. Troy holds the Management Certificate in ITIL and has extensive experience in leading Service Management programs with a regional and global scope. His main focus at Pink Elephant is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues.

Troy is a frequent speaker at ITSM events and is a contributing Author for the ITIL “Planning to Implement IT Service Management Book.” He also works with ISACA on COBIT v4 development.

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover." ~Douglas Adams

Syndicate

RSS 2.0
Atom

Other Blogs

Tuesday, February 27, 2007

IT Service Catalog Examples

Someone recently reminded me that it is always easier to edit than to create from scratch.

So in keeping with the release of our New Book on the importance of the IT Service Catalog I thought the readers of this blog might appreciate some links to examples available on the web.

However, before you go on to navigate the links in search of example service definitions I want to qualify that these links do not necessarily represent the best practices we discuss in our book. That being said they do provide you with a glimpse at some real organizations that are kind enough to put their cookies on the table for all to sample.

State of North Carolina

University of New South Wales

DCU

Purdue University

Kentucky Commonwealth

National Institute of Health

I trust that you find these sites useful

Important Note: Pink has just released an exciting new Online Education Offering Service Catalog Implementation Overview. Receive practical guidance, an online version of our Service Catalog Book and useful templates.

Troy

I am rarely happier than when spending entire day programming my computer to perform automatically a task that it would otherwise take me a good ten seconds to do by hand. ~Douglas Adams

Posted by Troy DuMoulin on 02/27 at 02:15 AM
ITIL & Beyond • (10) Comments • (0) Trackbacks • Permalink

Enjoy this post? Share it with others.